Have a question? We have the answers!
How much are tickets?
Everyone must have a ticket, except children 2 and under -unless child is participating in trick or treating. For ticketing information click HERE.
How much is parking?
Parking is $10.
Are wheelchairs or strollers available?
Standard non-motorized wheelchairs are available at Coat Check, located in the West Lobby next to First Aid Station on a first-come, first-serve basis at no charge. A photo ID must be left with the attendant to secure return. There are no strollers or wagons available to rent; however, you may bring your own.
Are there food options available?
For your convenience, we have numerous concession stands and impromptu bistros which carry a variety of food items including hamburgers, hot dogs, pizza, deli sandwiches, salads, french fries, pretzels, assorted snacks, and more. No outside food or beverages are allowed in the I-X Center.
Is there an ATM available?
Yes, there are ATMs available in the West Lobby and on the Food Pavilion in front of the Ferris Wheel.
Can you use a credit card or personal check to purchase tickets?
We do not accept personal checks; however, all four major credit cards are accepted.
Do you have a paging system?
The I-X Center does not have a paging system. Please designate a meeting spot and departure time prior to entering.
Are large bags allowed inside the event?
Handheld diaper bags or bags that are part of a stroller are allowed but are subject to search.
Can I get my hand stamped, so I can leave the building and return the same day?
Yes, you may get your hand stamped and re-enter the I-X Center; however, if you leave the parking lot you will have to repay for parking. There are no in and out privileges for the parking lot. Re-entry hand stamps will not be issued to children under 18 unless accompanied by an adult or guardian. This pertains to in-out privileges only, not admission into I-X Center.
Is there a dress code?
Proper clothing attire must be worn at the event including: shirts, pants and shoes. This is a kid-friendly show and we encourage costumes.
Is there a lost and found?
During the show, all found items are taken to the Show Office. After the show, all items are taken to Customer Service who can be reached at 216-265-2500. The I-X Center is not responsible for lost or broken items. Please secure your valuables at all times.
Is there a first-aid station?
Yes, one in the west lobby and staffed by the Cleveland Clinic for all events.